HOW TO CHECK IF AN ITEM IS "IN STOCK"

Only items "in stock" are available for purchase
The best way to check if an item (or size) is in stock is to attempt to purchase it. If the item is not in stock, you will not be allowed to proceed to checkout.

If an item isn't available, you will receive a "currently not available" or "out of stock" message when you attempt to add it to your cart. We can only provide information about items currently in our warehouse. If you have questions about the future availability of a product, please contact the artist's team directly.

HOW CAN I PAY FOR MY ORDERS?

You may pay with a debit or credit card as well as with your Paypal or American Express account. Your card will be charged within 3-5 business days of shipping your product. We accept the following as a form of payment:
• Visa
• Mastercard
• Maestro
• Discover
• American Express
• Paypal
• Apple Pay

DO YOU STORE CREDIT CARD INFORMATION ON FILE?

For security, we never store your credit card information on file.

HOW DO I PLACE AN ORDER ONLINE?

Ordering on Beauty Supply XL is quick and easy.
1. To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
2. To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
3. To change the quantity of an item in your Shopping Bag, click "edit" located underneath the quantity.
4. Click on “Proceed to Checkout” to complete your purchase.

I AM HAVING PROBLEMS WITH CHECKOUT. WHAT CAN I DO?

No problem! Just send us a email at info@beautysupplyxl.com or use our live chat (real people, no bots!), and one of our customer service representatives will be happy to assist you.

I RECEIVED A CONFIRMATION EMAIL. WHAT IS IT?

This is a confirmation of your order – think of it like a receipt. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records.

HOW DO PACKAGES APPEAR WHEN SHIPPED?

We respect your privacy and send all packages discreetly in plain packaging. There are no stickers or promotional slogans on the packaging other than those of the post carrier or delivery company. Check also our shipping page, click here.

I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO?

Given the speed at which we fulfill orders, it is not possible to cancel orders after it has been placed. However, we can assist you in initiating a return for a refund or exchange after an order is placed. Just send us a email at info@beautysupplyxl.com, or our live chat, and we will be happy to assist you.

HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order has been billed you will receive a shipment confirmation email or SMS (if you put your phone number in the checkout) that confirms that your order has been shipped from our Distribution Center. You can also check the status of your order at our ‘’track your order’’ page, click here.

PART OF MY ORDER IS UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?

We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund.

MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS?

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us by email info@beautysupplyxl.com, or use our live chat.

Beauty Supply XL packages typically arrive between two to seven business days. Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center.

DOES BEAUTY SUPPLY XL SHIP INTERNATIONALLY?

Yes! And it’s for free!

HOW DO I RETURN/EXCHANGE AN ITEM?

Please send us a email at info@beautysupplyxl.com for details.

HOW SOON WILL MY ORDER BE SHIPPED?

Orders are processed within 1 - 2 business days (Monday through Friday, excluding holidays).

I ORDERED ON A WEEKEND AND/OR HOLIDAY. WHEN WILL MY ORDER BE PROCESSED?

Orders placed on holidays, Saturdays or Sundays will be processed the following business day.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

If your order is in stock, it usually takes between 2 and 7 business days depending on your proximity to Chicago.
For UPS Ground shipping, please allow 2 to 6 business days to receive your order.

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by checking our ‘’track your order’’ page, click here.

HOW CAN I FIND OUT WHERE MY PACKAGE IS?

Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by checking our ‘’track your order’’ page, click here.

MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?

If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door.

Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck?

Call the carrier with your tracking number for more information.

If the carrier is unable to provide a resolution please contact our Customer Care Center info@beautysupplyxl.com

HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME?

If you have questions or need further advice on choosing a shaper, feel free to contact us directly at info@beautysupplyxl.com. We’re here to help!

I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?

Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Every body is different, so please consult a doctor for a professional opinion.

I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?

No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.

HOW DO I KNOW WHICH SIZE TO BUY?

You can use our size chart (at the product page) for a quick glance at the recommended measurements for each size. Each product has it's own sizing and it's best to review the size chart on each product page. The most important thing to review is waist size. If you still need help, just send us an email at info@beautysuppyxl.com

WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?

Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort.

I'M IN BETWEEN SIZES. WHAT SHOULD I DO?

We understand, not all bodies are the same! If you're outside the lines, don't worry. Here are some simple tips to help you select the right shapewear:
Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.

Email us or chat with us. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body. You can contact customer service at info@beautysupplyxl.com

WHAT IF MY SIZE ISN'T AVAILABLE?

Oops, we're sorry – it might be temporarily out of stock, but don't lose hope! Click "Notify Me When Available" and we'll email you when your size is back in stock.

I’M UNSURE ABOUT MY SIZE OR I HAVE ANOTHER QUESTION ABOUT FIT. WHAT SHOULD I DO?

If you have any questions, contact our Customer Care Department at info@beautysupplyxl.com we're happy to help!

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